Overview

All prints are produced on demand after purchase. Each order is custom-made and prepared specifically for the customer.

Because of the custom production process, orders cannot be cancelled, returned, or refunded once production has begun, except in cases of damage or manufacturing defects.

For customers within the European Union, please note that under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

By completing a purchase, you acknowledge and accept these conditions.

Production & Fulfillment

Certain editions may be produced and fulfilled through trusted professional printing partners located in different regions worldwide. This allows for faster international delivery and reduced environmental impact.

Production times and shipping times may vary depending on destination country and local fulfillment center availability.

Minor variations in paper tone or color calibration may occur due to regional production standards. Such variations do not constitute defects.

Damaged or Defective Items

If your print arrives damaged or defective, you must contact us within 48 hours of delivery and provide:

Clear photographs of the external packaging
Clear photographs of the damaged print

After verification, a replacement will be arranged at no additional cost. We do not issue refunds for damaged items when a replacement is possible.

Non-Returnable Situations

We do not accept returns or refunds for:

Change of mind
Incorrect size or format selection
Color variations due to screen display differences
Shipping delays caused by carriers or customs
Minor variations inherent to fine art printing

Approved Returns (Exceptional Cases)

If a return is exceptionally authorized in writing:

The item must be unused and in original condition
It must be returned in original packaging
Return shipping costs are the responsibility of the customer

We recommend using a trackable and insured shipping service. We cannot guarantee receipt of returned items.

Refund Processing

If a refund is approved, it will be processed to the original method of payment within 14 days of confirmation.

Original shipping costs are non-refundable unless required by applicable law.

Contact Information

For all refund and return inquiries:

Return address:
Massimo Cravich
Via Monte Nero 34/1
34170 Gorizia (GO)
Italy